Telehealth

Relay Core Telehealth is an intelligent virtual care orchestration platform that simplifies how healthcare services are requested, routed, and delivered across organizations, providers, and patients. Built for both clinic-to-provider and patient-to-provider models, the platform automates operational complexity through an embedded rules engine that connects service requests to the appropriate providers, workflows, and technologies based on configurable business logic. Users simply request the care they need. Relay Core handles the rest.

The Technology

The platform is EHR-agnostic and video-platform-agnostic, integrating with enterprise systems such as Zoom, Teams, Epic, and other telehealth technologies while also offering native capabilities. Providers can continue working within their preferred systems, while patients and requesting organizations experience a unified, intuitive interface. Built on a healthcare-centric backend with enterprise-grade security and clear data ownership controls, Relay Core enables scalable telehealth delivery, interoperable care networks, and marketplace-style access to services — all through an experience designed to be remarkably simple to use.

  • Relay Core automates the complexity of telehealth operations through a configurable rules engine that routes requests to the appropriate providers, organizations, and workflows based on business logic, licensure, specialty, geography, availability, and enterprise requirements.

  • The platform is EHR-agnostic and video-platform-agnostic, integrating with systems such as Zoom, Microsoft Teams, Epic, and other enterprise technologies while also supporting native telehealth capabilities. Providers remain in their preferred systems while patients experience a seamless unified workflow.

  • Relay Core enables a scalable many-to-many healthcare marketplace where health systems, provider groups, specialty networks, employers, and patients can request, deliver, and coordinate care through a single platform. Built on a TX-RAMP-certified backend, the platform delivers enterprise-grade security, clear data ownership, high availability, and an exceptionally simple user experience.